WORKPLACE CIVILITY WORKSHOP

Managing Emotions with Empathy

Strengthen Trust. Improve Communication. Build a Caring Culture.

Our workshop helps teams at all levels recognize emotions, validate experiences, and create a culture where people feel heard and valued.

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THE EMOTIONAL IMPACT AT WORK

Emotions influence every workplace interaction. When employees feel ignored or dismissed, engagement drops, collaboration weakens, and turnover rises. But when leaders and teams develop emotional intelligence, workplaces become more supportive and productive.

The research shows:

Employees who feel heard are nearly five times more likely to perform at their best (Harvard Business Review)
90 percent of top performers have high emotional intelligence (TalentSmart)
Companies that prioritize empathy outperform competitors by 20 percent (Center for Creative Leadership)

TRAINING OVERVIEW

Managing Emotions with Empathy

Empathy is a skill that improves with practice. This workshop is designed for HR professionals, People and Culture leaders, L&D specialists, managers, and team leaders who want to build a culture of understanding.

Through expert facilitation, participants will learn to:

✨ Prevent Emotional Invalidation – Learn to avoid the 7 common ways we unintentionally dismiss emotions (minimizing, judging, blaming, etc.).
✨ Improve Workplace Communication – Understand the two layers of every conversation—the spoken words and the unspoken emotions.
✨ Enhance Emotional Intelligence – Identify the connection between emotions and unmet needs, leading to stronger team dynamics.
✨ Confront with Care – Use a proven framework to express concerns, set boundaries, and provide feedback with empathy.
✨ Create a Culture of Trust – Equip leaders and employees with the skills to foster psychological safety and build stronger relationships.

HOW TO BRING THIS TRAINING TO YOUR TEAM

Schedule a private workshop for your team

What you'll receive:

A 60-minute online session for up to 300 participants
An expert facilitator to guide the conversation
Pre-session learning materials to prepare your team
Post-session resources to keep the momentum going
An option for in-person facilitation

Schedule a Call Download our Training Overview

“I never realized how often I was invalidating emotions without meaning to. This training completely changed the way I approach conversations!”

"I now feel confident addressing tough conversations without fear of damaging relationships."

"This workshop should be required for every workplace—it’s that transformative."

Managing Emotions with Empathy

THE EMOTIONAL IMPACT AT WORK

WHY EMPATHY MAKES GREAT LEADERS

Empathy is one of the most important leadership skills. Organizations that invest in empathy training see:

Stronger collaboration because open dialogue leads to better teamwork

Higher retention and morale because people feel valued and engaged

Lower turnover because a culture of care keeps employees invested

Greater productivity because teams with psychological safety perform better

TRAINING OVERVIEW

Managing Emotions with Empathy

Schedule a private workshop for your team

Ready to build a more civil workplace?